Q: What is Thai direct 2u?
A: Thai direct 2u is an on-line retail store based in PAttaya and Bangkok, Thailand that specializes in authentic Thai products and we provide these goods to the rest of the world.
Q:What methods of payment do you accept?
A: We accept payments by all main credit cards and via PayPal. In the Netherlands we also have Wallie and WaytoPay and you can also pay by direct bank transfer upon request. We hope to make payments by cheque or Money Order possible in the future. Please note that we do not send the order until payment has been confirmed by one of the above methods.
Q: How does the shopping basket work?
A. The shopping basket works with cookies saved by your browser. The items are saved in your shopping basket for the duration of your shopping session, once you have gone to the checkout and bought the items or logged out of the website your items will disappear. If you are having problems with your shopping basket please check your cookies settings (see below).
Q.Why do things not stay in my shopping basket?
A. You need to check your 'cookies' options on your browser settings. Go to Tools at the top of your browser then click internet options then click privacy and check your cookies settings are on 'low'.
Q: How much do you charge for shipping?
A: All our prices include the price of packing and posting via air mail directly from Thailand and should arrive 7 to 10 days from the order being confirmed and payment received (unless other wise stipulated).
Q: I made a mistake in my order, how do I fix it?
: Once the order has been submitted, you cannot amend it. Please inform us via email as soon as possible of any changes or cancellations. The email address is firstname.lastname@example.org Please don't forget to include the order number, and in case your are using another email address than used with your order, include the email address you used to order and pay for your order.